Michigan Union Ticket Office


Can I pick up tickets in advance of a show?

Yes. As long as you chose the "Will Call" option, you can pick up your tickets in advance of the show during MUTO's business hours. Please note, on the day of the show, tickets may become unavailable after a certain time (usually 3 p.m. week days or 11 a.m. on Saturdays) in order for the tickets to be transported to the respective venue at which the event is being held.

How do I find my "Print at Home" tickets?

If you chose the "Print at Home" option (only available for some events), open your confirmation email on a computer and print the e-ticket images at the bottom to bring directly to the event to be admitted. Note: Some mobile devices may not populate the e-ticket images.

Can I buy football tickets here?

No. There is only one place where you can buy athletic tickets: The Athletic Ticket Office. This applies to all University sporting events. We are, however, one of several locations where you can validate a student football ticket for use by a non-student. Click here for more information on ticket validation.

What is a service charge?

A service charge is an additional fee placed on the price of a ticket purchased in advance of the show. The revenue generated by the face value of each ticket sold is distributed among the artist, concert promoters, production company, venue and so on. So, in order to maintain operating costs and continue servicing the public, MUTO, and other ticket vendors apply a service charge to the ticket price. MUTO sets its service charges far below competing ticket brokers to ensure we are offering students and the Ann Arbor community the best price around.

What forms of payment are accepted at MUTO?

For ticket sales, the Michigan Union Ticket Office accepts cash or credit card (Visa, Mastercard, Discover, and American Express). 

Are refunds and exchanges available?

All sales are final. MUTO is not able to provide refunds or exchanges.

However, in the event that a show is cancelled, you will receive a full refund. If you paid with credit, the money will be returned to your credit card within a few business days. You may need to provide contact information or contact MUTO following the show cancellation in order to receive the refund.

How do I apply to work at MUTO?

MUTO is often hiring ticket agents, especially at the beginning of each academic semester. Click here to search for available positions under "University Unions." Please note that you must be a University of Michigan student with a work study award from the Office of Financial Aid to work at MUTO.

What is work study?

Work study is a form of financial aid awarded to students directly from the Office of Financial Aid. It is university-subsidized employment, in which a portion of your working wage will be paid for as part of your financial aid package. This eases the financial burden for potential employers, making it easier for work-study students to find jobs on campus. If you are wondering whether or not you have work study, check with the Office of Financial Aid at 734.763.6600 or financial.aid@umich.edu.

Football Ticket Validation Questions

*NOTE: MUTO only sells VALIDATION STICKERS. Athletic tickets can be purchased only at the Athletic Ticket Office at the corner of State and Hoover.

1. Why are student IDs required?

The student ID policy ensures that only eligible U-M students purchase season football tickets. U-M student leaders supported the idea of presenting a student ID upon your arrival at the games so that students receive the full benefit of a discounted ticket. The Athletic Department provides students with tickets at a price that is approximately half of the public ticket price.

2. Can I use student tickets to get my family or friends into a game?

Yes, family and friends can go to the game if you find students who will not be using their football tickets. For more information about transferring a ticket, visit our Transfer Ticket page.

You may purchase validation stickers from the Michigan Union Ticket Office or the Michigan Athletic Ticket office, where a sticker will be affixed to the front of each student ticket. Once validated, no refunds will be issued and your family and friends may use these tickets for admission without a student ID. Please note that when a ticket is scanned, priority points are counted towards the record of the original student season ticket holder.

3. Do I have to wait until the week of each game to validate a student ticket?

No, you may validate student tickets starting mid-August for any home game. Once validated, no refunds will be issued and anyone may use the ticket for admission without a student ID.

4. Can I validate a ticket on game day at the stadium?
Yes, tickets may be validated at the Student Will Call window (North End of Michigan Stadium) starting 2.5 hours before kickoff and running until halftime. However, students are strongly encouraged to validate tickets before game day to avoid delays.

5. Can I give my ticket to another student without paying the validation fee?

Yes, you may give your ticket to another U-M student, who may use his or her ID to be admitted to the stadium. Electronic ticket transferring (via email) will be available for the 2016 season. Students are responsible for correctly transferring their ticket and bringing the correct ticket to the game. Postgame priority points will not be granted in the event a transfer is done incorrectly. Please note that if the student using your ticket does not scan in at the game, you do not receive priority points for that game.

6. Do I have to enter a certain gate to be admitted with my student ID?

Students must enter through Gate 10 with their student ID along with their football ticket. Non-students using a student ticket must present the student ticket with a validation sticker affixed to it at Gate 10.

7. What if I lost my ID?
Ann Arbor students who lost or misplaced their MCard must obtain a replacement prior to game day during normal business hours at an ID station or on game day at Crisler Center Northeast Box office 2 hours prior to kickoff until halftime. Please visit www.mcard.umich.edufor more information. Dearborn and Flint students must obtain a replacement from their respective campuses. If you do not have your MCard upon arriving at Michigan Stadium, you will be required to validate your ticket in order to gain entry. No exceptions.

The Athletic Ticket Office is now a new MCard ID issuing station for new, lost, and replacement MCards! The fee for lost or damaged MCards is $20 to be paid by cash, check or credit card. We accept Visa, MasterCard, American Express and Discover. The Athletic Ticket Office MCard ID station will be open Monday-Friday, 8:30 a.m. to 5 p.m., unless otherwise noted.