ANNOUNCEMENTS
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9/3/20: Riders in the Sky and The Dustbowl Revival have been rescheduled and tickets have been exchanged . If you're unable to attend the new performance you have until October 3 to ask for a refund.
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MUTO phone service is BACK from 10 a.m. - 3 p.m. See our new busness hours in the 'Hours' section. We will not be mailing tickets at this time.
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Interested in selling tickets to your events? Fill out this form and we can get you started!
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Jimmy Webb, George Bedard, Lucy Kaplansky, Sam Lewis, Willy Porter, Rainbow Girls, Loudon Wainwright III, Eddie from Ohio, The David Bromberg Quintet, Second City, Kim Richey, Steve Fobert, Hot Tuna, Los Lobos, Gina Chavez & Carrie Rodriguez, Trout Fishing in America, John Moreland, Marc Cohn, Lee DeWyze, Robbie Fulks, Dar Williams, Junior Brown, Brandy Clark, Mary Fahl, The East Pointers, Paul Thorn, Tinsley Ellis, The Kingston Trio, San Fermin, Chris Smither, Sarah Harmer, Elliott BROOD, Susan Werner, Nora Jane Struthers, Lucy Kaplansky, Duo Duo, Hawktail, Chicago Farmer, Sonny Landreth, and The High Kings have been rescheduled and your tickets have been exchanged. MUTO is not longer issuing refunds for these performances.
REFUND POLICY
In light of the COVID-19 pandemic, management is exercising its discretion to automatically refund the face value of tickets for performances that have been cancelled. Any processing or other fees will not be refunded. Refunds will not be offered automatically for performances that are pending rescheduling, however refunds may be requested for one month following announcement of the rescheduled date. Management reserves the right, in its sole discretion, to change the manner in which it exercises its discretion to offer refunds or to offer no refunds consistent with MUTO's refund policy.
We will message you via the email address provided when purchasing your ticket regarding exchanges and refunds.
Any refunds issued will be applied to the credit card that was originally used to purchase the ticket.
Paid by Cash? Please verify your address with us and we will mail you a check for any refund that will be issued to you.
Change cards? Please verify your credit card information with us. If your refund has already been processed to your old card, please contact your bank or card issuer for next steps.
Why did you only get ticket face value for your tickets? The ticket fees support the infrastructure to sell tickets in such an accessible manner. It also pays for the staffing, mailing, accounting – and now the refund processing, communication, and logistic work MUTO does to ensure a positive experience so you can get your refunds. MUTO is charged back all refund and processing transactions, fees ensure our business doesn't lose money or charge money to our loyal clients.
Thank you for your support during these unprecedented times. We appreciate your patronage.