ANNOUNCEMENTS
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6/18/20: Brandy Clark and Mary Fahl have been rescheduled and tickets have been exchanged. If you're unable to attend the new performance you have until July 18 to ask for a refund. No refunds will be given after July 18.
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Interested in selling tickets to your events? Fill out this form and we can get you started!
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6/4/20: The East Pointers and Paul Thorn have been rescheduled and tickets have been exchanged. If you're unable to attend the new performance you have until July 4 to ask for a refund. No refunds will be given after July 4.
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5/28/20: Tinsley Ellis, The Kingston Trio, and San Fermin have been rescheduled and tickets have been exchanged. If you're unable to attend the new performance you have until June 28 to ask for a refund. No refunds will be given after June 28.
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5/21/20: Chris Smither has been rescheduled and tickets have been exchanged. If you're unable to attend the new performance you have until June 21 to ask for a refund. No refunds will be given after June 21.
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5/14/20: Sarah Harmer and Elliott BROOD have been rescheduled and your tickets have been exchanged. If you're unable to attend the new performance you have until June 14 to ask for a refund. No refunds will be given after June 14.
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5/8/20 - NEW! Print at Home tickets will be issued for our patrons safety and convenience while our offices are closed and into the future.
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5/8/20: Susan Werner, Nora Jane Struthers, Lucy Kaplansky, Duo Duo, Hawktail, Chicago Farmer, Sonny Landreth, and The High Kings have been rescheduled and your tickets have been exchanged. If you're unable to attend the new performance you have until June 7 to ask for a refund. No refunds will be given after June 7.
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Due to the COVID-19 pandemic, MUTO counters and phones are now closed and we are no longer selling tickets over the phone. To leave a message for callback please call managers Natalie at 734-936-2418 or Gab at 734-615-1905 between 9 a.m. and 5 p.m. Monday through Friday. They will get back to you within one business day. These phones are not answered live. You can also email muto-tix@umich.edu for any questions regarding shows, refunds, or announcements.
- All shows on campus containing over 100 people have been cancelled from 3/12/20 - 4/21/20 per University of Michigan's announcement. Patrons will recieve an email notification of the next steps involving the cancellation. For Ark patrons, please refer to The Ark's website for protocol. Please contact The Ark for questions about safety concerns.
REFUND POLICY
ALL SALES ARE FINAL. No refunds or exchanges. In the event of a cancellation, a refund for tickets may be issued at the option of the management.
In light of the COVID-19 pandemic, management is exercising its discretion to automatically refund the face value of tickets for performances that have been cancelled. Any processing or other fees will not be refunded. Refunds will not be offered automatically for performances that are pending rescheduling, however refunds may be requested for one month following announcement of the rescheduled date. Management reserves the right, in its sole discretion, to change the manner in which it exercises its discretion to offer refunds or to offer no refunds consistent with MUTO's refund policy.
We will message you via the email address provided when purchasing your ticket regarding exchanges and refunds.
Any refunds issued will be applied to the credit card that was originally used to purchase the ticket.
Paid by Cash? Please verify your address with us and we will mail you a check for any refund that will be issued to you.
Change cards? Please verify your credit card information with us. If your refund has already been processed to your old card, please contact your bank or card issuer for next steps.
Why did you only get ticket face value for your tickets? The ticket fees support the infrastructure to sell tickets in such an accessible manner. It also pays for the staffing, mailing, accounting – and now the refund processing, communication, and logistic work MUTO does to ensure a positive experience so you can get your refunds. MUTO is charged back all refund and processing transactions, fees ensure our business doesn't lose money or charge money to our loyal clients.
Thank you for your support during these unprecedented times. We appreciate your patronage.