MUTO Ticketing Transition FAQ
Why is MUTO changing ticket vendors?
MUTO is changing ticket vendors to continue providing the best customer service possible. Our new vendor offers the most current ticketing software, more versatility, and a smooth customer experience.
How long will MUTO services be interrupted?
MUTO services should be fully functional by July 1, 2021.
Will my original tickets still be good for the show?
MUTO will transition your seats into the new ticketing system and send new print at home tickets for each order. These new tickets will replace your original tickets. There is no action needed on your part for this transition to happen.
How can I purchase tickets during the interruption?
Though we cannot process payment during this time, you can request tickets through each show’s unique reservation form. When payment processing is reinstated, we will follow up with each request, in order, to complete the ticket purchase.
Will I have to do anything differently to purchase tickets with the new vendor?
Though there may be small changes, overall, the ticket buying experience will be similar to before. Any changes in user experience will be communicated as early as possible and muto.umich.edu will still be the website that lists all shows with tickets available through MUTO!
I haven’t received any communications about my existing tickets, what do I do?
If you have not received any information regarding your existing orders, please contact firstname.lastname@example.org, and we will be happy to assist you!
Will I still be able to get printed tickets?
Yes, though we are prioritizing digital, contactless ticketing, MUTO will still be able to print physical tickets.
When can I pick up Will Call tickets?
If your confirmation email says "Will Call," you can pick up your tickets during MUTO's business hours. Most events with a Will Call option also offer the chance to pick up tickets at the venue right before the show, but you may wait in line at the door. It is advised that you arrive at least a half hour before each event.
Please note, Will Call tickets may become unavailable at MUTO after a certain time, in order for the tickets to be transported to the respective venue at which the event is being held. This typically happens around 3 p.m. on the day of the show for weekday events, and as early as Thursday or Friday for weekend shows.
What do I need to bring to claim my Will Call tickets?
How do I find my "Print at Home" tickets?
I don't think my order went through, but I still see a charge on my credit card.
Can I buy football tickets here? What about tickets to other athletic events?
No. There is only one place where you can buy athletic tickets: The Athletic Ticket Office, at the corner of State Street and Hoover Street. This applies to all University sporting events.
We are, however, one of several locations where you can validate a student football ticket for use by a non-student. Find more information on ticket validation on the M Go Blue website.
Can I buy tickets here for the University Musical Society (UMS) or the School of Music, Theatre & Dance (SMTD)?
Do you sell Ticketmaster tickets here?
What is a service charge?
What forms of payment are accepted at MUTO?
Are refunds and exchanges available?
ALL SALES ARE FINAL. No refunds or exchanges. In the event of a cancellation, a refund for tickets may be issued at the option of the management.
In light of the COVID-19 pandemic, management is exercising its discretion to automatically refund the face value of tickets for performances that have been cancelled. Any processing or other fees will not be refunded. Refunds will not be offered for performances that are pending rescheduling. Management reserves the right, in its sole discretion, to change the manner in which it exercises its discretion to offer refunds or to offer no refunds consistent with MUTO's refund policy.