When can I pick up Will Call tickets?
If your confirmation email says "Will Call," you can pick up your tickets during MUTO's business hours. Most events with a Will Call option also offer the chance to pick up tickets at the venue right before the show, but you may wait in line at the door. It is advised that you arrive at least a half hour before each event.
Please note, Will Call tickets may become unavailable at MUTO after a certain time, in order for the tickets to be transported to the respective venue at which the event is being held. This typically happens around 3 p.m. on the day of the show for weekday events, and as early as Thursday or Friday for weekend shows.
What do I need to bring to claim my Will Call tickets?
How do I find my "Print at Home" tickets?
I don't think my order went through, but I still see a charge on my credit card.
Can I buy football tickets here? What about tickets to other athletic events?
No. There is only one place where you can buy athletic tickets: The Athletic Ticket Office, at the corner of State Street and Hoover Street. This applies to all University sporting events.
We are, however, one of several locations where you can validate a student football ticket for use by a non-student. Find more information on ticket validation on the M Go Blue website.
Can I buy tickets here for the University Musical Society (UMS) or the School of Music, Theatre & Dance (SMTD)?
Do you sell Ticketmaster tickets here?
What is a service charge?
What forms of payment are accepted at MUTO?
Are refunds and exchanges available?
ALL SALES ARE FINAL. No refunds or exchanges. In the event of a cancellation, a refund for tickets may be issued at the option of the management.
In light of the COVID-19 pandemic, management is exercising its discretion to automatically refund the face value of tickets for performances that have been cancelled. Any processing or other fees will not be refunded. Refunds will not be offered for performances that are pending rescheduling. Management reserves the right, in its sole discretion, to change the manner in which it exercises its discretion to offer refunds or to offer no refunds consistent with MUTO's refund policy.